In order to comply with the General Data Protection Regulation we, as a Data Controller, need to inform you about what personal data we collect and what we do with it.
Your personal data is information that can be used, either on its own or with other data available, to identify you.
The types of data we collect and use may include, but is not limited to:-
Your name, address, telephone numbers, email address. We will normally acquire this information directly from you but if we obtained that information from somebody else we will normally inform you and ask you to confirm the details are correct, unless we are prevented by law from doing so.

Using your personal data: the legal basis and purpose
We will process your personal data in the following ways:

1. To fulfil the terms of a contract with you,
a) To provide a quotation for our services and decide whether to enter into that contract.
b) To manage and perform that contract, and contact you as necessary in that regard.
c) To update our records
 
2. As necessary for our own legitimate interests in promoting and managing our business
a) For good governance, compliance with regulatory and statutory obligations, financial accounting, managing and auditing our operations.
b) To communicate with you as necessary regarding the provision of services and any payments due in relation to such services.
 
3. As necessary to comply with a legal obligation, e.g:
a)    When you exercise your rights under data protection laws and make requests for information.
b)     For compliance with legal and regulatory requirements and relative disclosures, collection of taxes, health and safety.
 
4. Based on your consent e.g.:
a) When you request us to disclose you personal data to other, businesses or organisations, such as other service providers.
b) You are free to change your mind and withdraw your consent at any time but that may mean that we can’t do certain things for you.
 
Sharing your personal data
Subject to applicable data protection laws we may share your personal data with:
• Sub contractors who help us provide our services, payment and collection services, email, cleaner planner software and data back-up.
• Government bodies and agencies in the U.K. (e.g. HMRC if required for tax purposes to provide proof of earnings).
• If we were to sell the business, restructure or enter into a merger with another business.
• In an emergency or to otherwise protect you or your vital interests.
• Anyone else where we have your consent or are required to do so by law.

Retention of information
We will only retain any personal information for as long as it is necessary to support our legitimate interests, and to comply with legal, regulatory and statutory obligations. In the case of tax returns we will need to retain information for a minimum of 6 years after the end of the financial year in which any return is made.

Your rights under the law:
The General Data Protection Regulation gives you a number of rights including:
• The right to be informed about our processing of your personal data
• The right to have your data corrected if it is inaccurate or to have incomplete data completed
• The right to object to, or restrict the processing of your personal data
• The right to have your data erased or forgotten (see retention of information above)
• The right to request access to any information we hold about you.
• The right to move, copy or transfer your personal data

If you have any questions about our use of your personal data please contact us.